Customer Services by India Post - Present Practices and Potential Prerequisites -

 Published in February, 2014 Issue of Bhartiya Post, the monthly journal of AIPEU, Gr-C, CHQ

 By : Bruhaspati Samal

Secretary, AIPEU, Gr.C, Bhubaneswar

eMail: bsamalbbsr@gmail.com

When I registered my name in a Diagnostic Centre to have some blood tests like WBC Total & Differential Count, ESR and Serum Uric Acid as per the advice of my Orthopaedician for treatment of Hyperuricemia, immediately, I received a message in my mobile “Thank you for using services of …... You would receive an SMS once the report is ready. To view it, log on to …… ID: …. Pass Word: ……”  When the report became ready with the joint signature of a pathologist and microbiologist exactly by the time given to me, I got another message, “Dear Customer, Your report is ready for accession. Login to ….. for viewing reports”. All on a sudden, I could be able to download my reports without proceeding to the Diagnostic Centre in person. However, after consultation with my doctor, when I attended the Diagnostic Centre to thank them for timely intimation and delivery, I witnessed heavy rush of customers in the said centre as if it has been  trusted by millions.

 The particular Diagnostic Centre I attended is a Private Limited Company having few branches preferably spreading over the capital and metro cities in India. Being surprised with the promptness of such a small company, I asked myself - Has India Post having the record to its credit as the largest postal network in the world with 154822 outlets as on date been able to show its promptness, effectiveness and commitment in service delivery to its customers? Immediately, I started doing Mathematics on India Post.

PA/SA RECRUITMENT RULE MODIFIED

''Post Offices have been successful as payment banks'' : RBI Director

MUMBAI:  RBI director Nachiket Mor has said that world over post offices have been successful as "payment banks". IndiaPost is an applicant for a banking licence and a panel headed by Mor on financial inclusion has recommended creation of specialized "payment banks" which can open accounts, cash cheques and remit funds without engaging in lending.

Speaking on the sidelines of ET Edge's Financial Inclusion Summit 2014, Mor said that world over there are many successful payment banks. "In South Korea, for example, the post office bank is a payment bank. How does this become viable? It becomes viable on transactions, it does not make money on deposits," said Mor. On IndiaPost's application seeking a bank licence from the RBI, Mor said: "I don't want to speak specifically about India Post itself, what I'm saying is worldwide post offices have been very effective as payments banks."

RESULTS AND WRONG KEY ANSWERS DELETED FOR POSTMASTER GRADE I EXAMINATION

CLICK HERE TO GET RESULTS OF POSTMASTER GRADE I EXAM HELD ON 30.06.2013

RT GUIDELINES RELEASED BY THE DEPARTMENT AS ON 31.01.2014

LATEST  CONSOLIDATED TRANSFER POLICY GUIDELINES RELEASED BY THE DEPARTMENT AS ON 31.01.2014

CLICK HERE TO VIEW THE TRANSFER POLICY

APAR DISPOSAL OF APPEALS - GUIDELINES BY DOPT

ENTRIES IN ACRS/APARS AND PROPER DISPOSAL OF REPRESENTATION IN A QUASI-JUDICIAL MANNER BY THE COMPETENT AUTHORITY AGAINST REMARKS IN ACRS/ APARS OR FOR  UPGRADATION/DOWNGRADATION OF THE FINAL GRADING. 

CLICK HERE TO VIEW THE GUIDELINES 

Fixed Stationery Charges for Post Offices, Circle Pairing Units, S.B.C.O. in Head Post Offices and IPOs/ASPOs holding independent charges of Sub-Divisions under Rule 341-A and Rule 341-AA of P&T Manual Vol. II-increase of - revision of.

Download

India Post to install 3000 ATMs,1.35 lakh mirco-ATMs by Sept 15

We will be starting with three ATMs to be installed in New Delhi, Chennai and Bangalore on Feb 5," says postal dept secretary

Even as its application to start a commercial bank is pending, India Post has drawn a massive plan to install as many as 3,000 ATMs and 1.35 lakh micro-ATMs at the ubiquitous post offices across the country for savings account holders by September 2015, a top official has said.

"We will be starting with three ATMs to be installed in New Delhi, Chennai and Bangalore on February 5 and then ramp it up gradually," postal department secretary Padmini Gopinath told a select group of reporters here over the weekend.

She said 1,000 ATMs with the India Post branding will be put in within the first year, which will be ramped up massively to 3,000 in the next 18 months.

To start with, the ATMs can be used only by 26 crore savings account-holders who save with the postal department, but Gopinath exuded confidence that within six months of the launch, they will get the interoperability permission from the Reserve Bank.

Postal savings are worth around Rs 6.05 trillion, which is half the savings in the largest lender SBI and more than double that of the largest private sector lender ICICI Bank.

Through interoperability, India Post will join the National Financial Switch, which will benefit India Post account holders to transact at the banks' ATMs and vice versa, she added.

Dm@il-Update 5.0.4 - For sending Daily accounts, DPT, DPF & Emails, etc

Features:
1.As usual No login Required
2.Simple 1 click mail


Added features:
1.One click solution to Send "DPT" file to dopmonitoring
2.One click solution to Send "DPF" file to adp.sb.dop
3. One click solution to Compose and Send mail with attachments
4.One click solution to Run all the communication modules
5.One click solution to Send Sanchay Post file via mail (As requested by our friends). One mail for all Sanchay post files
6.Option to Clear legacy data
7.Option for address book for quick access of mailing contact (Usable for compose mail)
8.Quick pop up right click menu
9.Send multiple mails
and so on...

1.Download the Setup or Dm@il Lite 

2.Replace the latest Dm@il.exe

Download : Full Setup / Without Setup / Exe file only

Any suggestions,
Shri. P.Shanmugam
email : aarabii.p@gmail.com

Time to take a decision

Dear Postmasters,

       You know that we are all struggling since 2 years for redressal of our day to day problems with the administration.  But, we couldn’t succeed due to one or another reasons.  We have set up an association at Circle Level and elected ad-hoc body for taking up our problems.  Though succeeded to some extent, we couldn’t solve most of the issues as we are following Maharashtra Postmasters association for getting recognition by the Directorate/Circle office.  Efforts made by Maharashtra Circle are still pending with Directorate.  They didn’t come for our membership verification.

       On 12.01.2014 Postmaster Association, Maharashtra circle have taken a decision to join in the existing Postal Supervisors Association which is having Department recognition for getting all kinds of facilities of a recognized association.  In postmasters Maharashtra blog also they advised other circles also to try like this.

LDCE RESULTS - A NEWS UPDATE

1. LGO Examination results are likely to be released by circles before the end of this month.

2. IP and PM Grade I - LDCE results are likely to be released with in a fortnight.

SANCHAY POST V7.5 BY SDC CHENNAI dtd 21/01/2014

SANCHAY POST VERSION 7.5 : Download

FEATURES

Added Features in Sanchay Post version 7.5:

1. Provision for updating Aaadhar ID for all schemes
2. NSC IX Online & Data entry module
3. FTO Processing

Enhancement of existing requirements:

Data Entry Module for certificates such as KVP, NSC VIII and NSC IX issue

Reserve Bank to withdraw all pre-2005 currency notes from circulation

MUMBAI: The Reserve Bank on Wednesday decided to withdraw all currency notes issued prior to 2005, including Rs 500 and Rs 1,000 denominations, after March 31 in a move apparently aimed at curbing black money and fake currencies. 

"After March 31, 2014, it (RBI) will completely withdraw from circulation all bank notes issued prior to 2005. From April 1, 2014, the public will be required to approach banks for exchanging these notes," the RBI said in a statement. 

The public can easily distinguish the currency notes issued before 2005 as they do not have the year of printing on reverse side. The year of printing in a small font is visible at the middle of the bottom row in notes issued after 2005.