The Department of Posts is hard at work on a turnaround plan. But is the pace and mode of change enough? Will it succeed anytime soon in re-engineering services to become competitive and increase revenues?
THRUST ON TURNAROUND
The main post office in Mysore, renovated under Project Arrow. The government is adopting multiple strategies to revive the Department of Posts
India has the largest postal network in the world. However, in recent years, growing access to inexpensive telephone systems, and options such as e-mail, have reduced popular dependence on the system — and sent the Department of Posts into the red.